Claims Management Specialist - French - Lisboa

Lisboa Full-time

Detalhes da oferta

Are you client oriented and fluent in french?
This opportunity is for you!

Randstad was challenged by the world’s largest food and beverages company to search for a claims management specialist to work in their shared services center.


  • what you need to apply:
  • - Good level of English - (intermediate);
  • - Good level of French (advanced);
  • - Preferential master degree in Accounting/ Finance/Economics, but not mandatory;
  • - Customer Satisfaction behaviour;
  • - Previous experience in Claims and Deductions is an advantage;
  • - Team spirit and available to work in an open space environment;
  • - Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • - Able to propose and implement improvements in procedures;
  • - Strong problem solving and analytical skills;
  • - Will to work in a multicultural environment.


You'll be challenged to do your best in the following functions:

- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.


This job offers:

- Immediate entry into an attractive project;
- You will integrate a multicultural team;
- Good benefits package;
- Initial and continuous training;
- Conditions of remuneration to be agreed by the experience and knowledge demonstrated.
LocalLinda A Velha
Sector de actividade Contabilidade / Finanças
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244