Detalhes da oferta
Chief of OperationsKey Responsibilities:
To manage a team of 150 + executives.
Utilization reporting, analytics and support
Manage overall personnel performance and discipline
Evaluation of operational practices and procedures
Provide direction to staff, ensure resolution of problems
Provide expertise and leadership in assigned functional area
To ensure customer delivery, revenue and employee metrics
Manage all client interaction and communication, should front end the relationship with the client
Regular 1 to 1 with AM/DM and skip level with Agents
Manage & control attrition to the minimum and plan for back fills on a timely basis
Ensure team deliverables are met.
Sets priorities
Establish and maintain a working environment conducive to positive morale, individual style, quality,
creativity and team work
Provide advice and assistance to senior management in planning, implementation and evaluation to existing
operations. systems and procedures
Which requirements are we looking for? Which of your abilities will be needed?
- Salary above average;
- Monthly meal allowance;
- Great multicultural working environment.
Does the role appeal to you? Are you the talent we are looking for? Let us reach you! Submit your application, and the journey will begin.
Competências:
Desired Skills:Strong communication and interpersonal skills
Flexible, adaptable and demonstrate teamwork skills
Strong analytical and reasoning skills
Ability to learn quickly
Good knowledge of Power point and Excel (including formulas and functions, pivot tables).
Strong organizational skills, able to multitask effectively
Proficient in MS Office
Working knowledge of budgeting, cost estimating, capacity utilization
Knowledge of Organizational structure, work flow and operating procedures
Leadership Skills, Analytical Skills, Good people management skills, Presentation skills
Ability to make quick a reliable decision
Ability to multi task, Planning and project management skills
Assertive, High energy
Strong Interpersonal Skills and ability to interact effectively with stakeholders
Result orientation, Process Oriented, Ability to handle stress, Ability to motivate others
Pervious Back office experience would be highly desirable along with working out of client location
Should be an expert in managing outbound sales
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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