Ce Svc Network Management Support - Oeiras

Descrição: 

Are you the kind of person who solves before it gets complicated, tracks deliveries, and never misses a detail? Then this is the right project for you!

We are hiring an After-Sales Operations Coordinator for a multinational technological company.

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O que terás de fazer

• Ensure full customer support after the sale, including customer service, order management, delivery follow-up (trace & track), and issue resolution;

• Guarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelines;

• Oversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requests;

• Monitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processes;

• Select, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetings;

• Coordinate operational and financial audits, ensuring that all centers and partners meet internal requirements;

• Develop new service programs and support after-sales and branding initiatives at customer touchpoints;

• Act as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communication;

• Collaborate with internal and external teams to ensure a consistent, innovative, and customer-focused after-sales experience.

O que precisas de garantir

• Bachelor degree or frequency in Management, Logistics, Economics, Marketing or related field;

• Previous experience in a similar role;

• Management, analytical and administrative skills;

• Fluency in Portuguese and English language;

•  ITtools usage experience;

•   Organized and capable to handle multiple tasks and projects;

• Results oriented, analytical skills, process improvement and innovation mind-set;

O que te proporcionamos

• Integration in a dynamic team;

• Participation in challenging projects;

• Performance bonus;

• Hybrid work;

• Free parking;

• Birthday off.

O que terás de fazer

• Ensure full customer support after the sale, including customer service, order management, delivery follow-up (trace & track), and issue resolution;

• Guarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelines;

• Oversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requests;

• Monitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processes;

• Select, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetings;

• Coordinate operational and financial audits, ensuring that all centers and partners meet internal requirements;

• Develop new service programs and support after-sales and branding initiatives at customer touchpoints;

• Act as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communication;

• Collaborate with internal and external teams to ensure a consistent, innovative, and customer-focused after-sales experience.

O que precisas de garantir

• Bachelor degree or frequency in Management, Logistics, Economics, Marketing or related field;

• Previous experience in a similar role;

• Management, analytical and administrative skills;

• Fluency in Portuguese and English language;

•  ITtools usage experience;

•   Organized and capable to handle multiple tasks and projects;

• Results oriented, analytical skills, process improvement and innovation mind-set;

O que te proporcionamos

• Integration in a dynamic team;

• Participation in challenging projects;

• Performance bonus;

• Hybrid work;

• Free parking;

• Birthday off.