Detalhes da oferta
Our client is a global medical products and technologies company, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices.competências
This position will cater for Poland and Czech.
- Polish, Portuguese and English speaker (at least B2);
- Czech would also be desirable but is not essential;
- Finance or Management academic background;
- Working knowledge of SAP (desirable);
- Working knowledge of collections processes will be considered an advantage;
- Previous experience of working in customer services is an advantage.
responsabilidades
To reduce receivable open balances and maintain a high level of customer service. The incumbent shall utilize direct communication with customers via phone, email or the collections tool to resolve disputes and obtain payment commitments.- To contact and collect from external customers all aged receivables via call, email or the collections tool;
- To issue reminders in accordance with ConvaTec policies and procedures;
- To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations;
- To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA’s;
- To investigate and address customer claims via disputes;
- To respond to general queries from customers regarding payments;
- To research and verify receipt of payments and investigate residuals (short pay or over pay);
- To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers;
- To identify and process refund requests;
- To identify and process write-off requests;
- To negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA;
- To prepare trackers and assist with starting legal procedures;
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation;
- To participate in review calls as needed.
benefícios
- Salary and benefits will be informed in the interview phase.Distrito | Lisboa | ||||||
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Local | Lisboa | ||||||
Sector de actividade | Contabilidade / Finanças | ||||||
Tipo de contrato | Full-time | ||||||
Tipo de oferta | Emprego | ||||||
Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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