Beats By Dr. Dre is Hiring Customer Service - French Market

Lisboa Full-time

Detalhes da oferta

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:
1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Summary of Primary Job Responsibilities

Our client is the Headphones' Professional Audio Company – Beats by Dr. Dre. We are now recruiting Customer Care Specialists (Inbound) to our office in Lisbon to support the French language market. Based on actual skill-set and multi-language fluency, agents will handle various channels of support (e.g., phone, email, white mail, chat, social media, etc.) inquiries covering pre-purchase suggestions, basic product troubleshooting, assist with consumer sales order entry, provide product usage assistance, upsell current/future Beats' products and services.
High School diploma (minimum)

Experience Target (Preferable)
Customer Care Experience
Troubleshooting experience
Email and chat support experience

French Native Speaker (Eliminatory), plus one additional Language.
Good English knowledge (training will be in English)
Ability to actively listen and determine customer needs
Excellent Communicational skills - typing skills for a chat or email environment
Sales aptitude
Team player and leadership skills
Proficient in dealing with Headphones Professional Audio (preferable)

Other Information
Full-time 8h/day, between 7am and 8pm, from Monday to Friday
Base salary (x14 months) + Lunch fee + Monthly Performance Bonus + Private health insurance
Work place: Parque das Nações, Lisbon

Special Bonus:
• Payment of 3 first months accommodation
• Refund Travel ticket until €200 if you live outside of Portugal.

Careers opportunities
Sitel provide private health insurance to all employees, after 6 months of work
We can help you finding accommodation in Lisbon.

Starting Date: 18 June 2014 (in Lisbon)

Please send your CV in English to with Ref: BT/FR/0614/port
Habilitações mínimas 12º ano de escolaridade
Experiência mínima 0-1 anos
Idiomas French / Frances
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Action Portugal SA
Praça Duque de Saldanha, nº 1 - Ed. Atrium do Saldanha Piso 3
1050-094 Lisboa