Backoffice Assistant - German - Lisboa

Lisboa Full-time

Detalhes da oferta

Do you have a passion for the automotive industry?
Are you fluent in German and English?
Do you enjoy helping others and do you have experience in customer support?
You can't miss this unique opportunity in a growing company.

responsabilidades chave

Receiving all claims submitted by customers who bought cars internationally;
When eligible, evaluate the claims received by individual buyers based on internal info and/or proofs provided by buyers;
Follow-up of open claims when an information is pending to settle a case (missing info from buyers / additional info from selling country needed) or when a claim is set to be closed but require a payment to the buyer;
Provide an answer to the buyer of the case settlement based on the evidence and internal checks made upon claim evaluation (answer should be given to the buyer by email);
Ensure all actions mentioned above are being addressed and followed-up in a timely manner to meet the commitment.


high school diploma (mandatory);
call center experience (elimination);
native german;
advanced English (C1);
resilience and commitment to the project;
customer focus;
customer orientation;

principais benefícios

What do we have to offer you?

- base salary of €1700;
- food allowance of €5/ per day worked;
- health insurance;
- Monday to Friday, from 08:00 to 17:00;
- hybrid working model;
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244