Detalhes da oferta
Mission:Act as an entry point of contact and provide support to all customers: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed by the correct point of contact within the company. Queries will include but are not limited to the following:
- Provide basic technical support to customer and escalation of more technical queries
Identify new business opportunities, define and quote product from customers' requests, coordinating with relevant IT Staff, Sales or Marketing contact for special requests. Communicate to relevant salespeople.
We are looking for a highly motivated individual who is looking for an opportunity to work in the growing sports betting industry.
Responsibilities:
- Provide 1st level general support by email and electronic to customers and partners or assure to proper escalation to 1st level technical support: support on online self-service tools
- Responsible for answering incoming e-mails, web-based tickets and prioritizing customer's support needs
- Support ticket management: enter, change, manage requests related to support tickets in cooperation with IT Staff.
- Provide support to customers for solving the complaints
- Proactive information communication
- Complete documentation and follow up on all commitments and customer details
- Actively create / modify CRM and knowledge databases
- Collaborate with IT Development and Sales on new product launches
- Ongoing proactive research and learning about new products, technologies and applications
- Participate in the interaction center's continuous improvement process
- Liaise among customers, after-sales and marketing
Requirements:
- Education: High School or University studies in a technical field will be an advantage
- Fluent in Portuguese and English (mandatory)
- Previous experience in customer support or sales is desirable
- Previous experience in the IT Customer field is an advantage
- Ability to multi-task (logging queries while speaking with customers)
- PC skills (Microsoft, Windows, ERPs, JIRA)
- Capacity to learn basic technical concepts is essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative, but also as part of a team
- Strong verbal and written communication skills are required
- Flexible and have the ability to learn quickly
- Previous CRM experience an advantage
- Collaborates: is a team player - works with others across the organization to get things done and is flexible in approach
- Customer focus: Thinks about customers 24/7, and puts them at the heart of all that we do
- The candidate must be flexible as you will be required to work shifts often on weekends and some evenings which may include anti-social hours.
IMPORTANT: CV needs to be provided in the ENGLISH language.
| Distrito | Lisboa | ||||
|---|---|---|---|---|---|
| Habilitações mínimas | 12º ano de escolaridade | ||||
| Experiência mínima | 1-3 anos | ||||
| Características pessoais | Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm | ||||
| Idiomas | English, Portuguese | ||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||
| Tipo de contrato | Full-time | ||||
| Tipo de oferta | Emprego | ||||
| Contactos |
Sportingtech
Avenida da Liberdade 144 1250-146 Sportingtech Portugal
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