After-sales Operations Coordinator - Oeiras

Descrição: 

Are you the kind of person who solves before it gets complicated, tracks deliveries, and never misses a detail? Then this is the right project for you!

We are hiring an After-Sales Operations Coordinator for a multinational technological company.

O que terás de fazer

- Ensure full customer support after the sale, including customer service, order management, delivery follow-up (trace & track), and issue resolution;

- Guarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelines;

- Oversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requests;

- Monitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processes;

- Select, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetings;

- Coordinate operational and financial audits, ensuring that all centers and partners meet internal requirements;

- Develop new service programs and support after-sales and branding initiatives at customer touchpoints;

- Act as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communication;

- Collaborate with internal and external teams to ensure a consistent, innovative, and customer-focused after-sales experience.

O que precisas de garantir

- Bachelor degree or frequency in Management, Logistics, Economics, Marketing or related field;

- Previous experience in a similar role;

- Management, analytical and administrative skills;

- Fluency in Portuguese and English language;

-  ITtools usage experience;

-  Organized and capable to handle multiple tasks and projects;

- Results oriented, analytical skills, process improvement and innovation mind-set;

O que te proporcionamos

- Integration in a dynamic team;

- Participation in challenging projects;

- Performance bonus;

- Hybrid work;

- Free parking;

- Birthday off.

O que terás de fazer

- Ensure full customer support after the sale, including customer service, order management, delivery follow-up (trace & track), and issue resolution;

- Guarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelines;

- Oversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requests;

- Monitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processes;

- Select, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetings;

- Coordinate operational and financial audits, ensuring that all centers and partners meet internal requirements;

- Develop new service programs and support after-sales and branding initiatives at customer touchpoints;

- Act as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communication;

- Collaborate with internal and external teams to ensure a consistent, innovative, and customer-focused after-sales experience.

O que precisas de garantir

- Bachelor degree or frequency in Management, Logistics, Economics, Marketing or related field;

- Previous experience in a similar role;

- Management, analytical and administrative skills;

- Fluency in Portuguese and English language;

-  ITtools usage experience;

-  Organized and capable to handle multiple tasks and projects;

- Results oriented, analytical skills, process improvement and innovation mind-set;

O que te proporcionamos

- Integration in a dynamic team;

- Participation in challenging projects;

- Performance bonus;

- Hybrid work;

- Free parking;

- Birthday off.