Detalhes da oferta
Kelly Services is recruiting an Advisor Hotline Level 1 – French (m/f) for a start-up company, located in Lisbon, Portugal.Within the Support team, the Advisor Hotline helps clients to discover and use our client services:
- It responds to requests for customer information by email, phone and social networks/chat when these features are deployed;
- It trains customers in the products of our company and accompanies them in the handling of the solution;
- It monitors the customer's technical installations in coordination with the subcontractors;
- Qualifies customer needs by providing Level 1 technical support in case of malfunction or claim;
- It ensures the administrative follow-up of the files: various reminders, update of the files clients, information systems;
- It qualifies customer incidents that need to be escalated to the next technical level and keeps track of them.
What are we looking for?
- Higher education Marketing or Commercial (Bac +2) or possibly Technical with experience Support (mandatory);
- Previous work experience in Digital Marketing, Technology, Data Management, Content Reviewing or related field (mandatory);
- Proficiency in French, with good knowledge in English (mandatory);
- Creative, proactive and ambitious;
- Organized, rigorous and with strong analytical skills, he knows how to work in a team and likes responsibilities, customer contact.
Working schedule: Mon to Fri 8h-17h
Conditions: GBS 825€ + Language Bonus 175€ + Meal Allowance + Monthly Bonus
Our offer is:
- Work contract with our client;
- Initial and continuous training;
- Integration on a project right from the start!
Working Place: 7 Rios
Apply now and join this interesting position and amazing opportunity.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA 1250-133 Lisboa Portugal
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