Detalhes da oferta
Italian Speaker - Customer Service SupportVentask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.
We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.
Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. Our Client products are produced mainly in local countries and their products earned quality awards in several countries.
Responsibilities:
Customer Service Support for the Italian Market;
Ensure an adequate response time while delivering the highest possible service;
Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
Maintain excellent quality and efficiency to achieve company targets
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing an excellence service and meeting their individual needs.
Managing strong relationships with the customers;
Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
Profile
Resident in Lisbon, Portugal;
Native level of spoken and written Italian;
Available to work from 8am until 5pm from Monday until Friday;
MS Office and Windows Skills
Good knowledge of Webchats, Facebook and Instagram
Prior Customer support, service or helpdesk experience will be a Plus;
Great listener and problem solver for each unique customer challenge;
Curious and passionate
Problem-solving skills and the ability to understand customer needs to own the solution.
Our Offer
Base Salary + Bonus + Meal allowance
Direct Contract with the Company
Good opportunity to grow and evolve within our organization
Work location: In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport
rh.ventask@ventask.pt
Distrito | Lisboa | ||||||||
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Local | Parque das Nações | ||||||||
Habilitações mínimas | Escolaridade obrigatória | ||||||||
Experiência mínima | 0-1 anos | ||||||||
Características pessoais | Perfil comercial e facilidade comunicacional | ||||||||
Idiomas | português e italiano | ||||||||
Conhecimentos de informática | Conhecimentos na óptica do utilizador | ||||||||
Sector de actividade | Comércio, Vendas e Serviços | ||||||||
Tipo de contrato | Full-time | ||||||||
Duração | 8H | ||||||||
Remuneração | Aprox 750 Euros | ||||||||
Tipo de oferta | Emprego | ||||||||
Contactos |
Ventask Group
Edf. Mythos Av. D João II 1.06.2.1 Sala 303 1990-095 Lisboa Portugal
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