Detalhes da oferta
Are you passionate about challenges? Izertis is your company.We are looking for a DEV Engineer - Senior for a client in Brussels.
Responsibilities:
Support and guide the team through the different processes.
Monitoring of the instances.
Execute maintenance/run tasks (small changes/ LCM / License mngt …)
ITIL framework knowledge:
Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up…)
Problem Management
Asset Management
Change Management
Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
Data analysis: understanding of report creation, dashboard management.
Agile or scrum methodologies.
Implementation of processes in Service Now.
Design and creation of feeding interfaces to integrate data to Service Now.
Setup API integration between Service Now and Fortis local resources.
Analysis and configuration of Email interfaces (inbound/outbound) in Service Now.
Workflow design in Service Now.
Migration of existing tools to Service Now.
Requirements:
At least 6 years of relevant experience
Fluency in English
French and/or Dutch (preferred).
Service Now Certified (Admin Course)
Certified Implementation Specialist or other related certification (nice to have)
Cloud knowledge (nice to have)
Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
Strong team spirit
Autonomous approach
Pro-active attitude
| Local | Brussels | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Habilitações mínimas | Curso Superior | ||||||||
| Experiência mínima | 5-10 anos | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Izertis
R. do Mar Vermelho Nº2, 3 4 1990-152 Lisboa Portugal
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