Detalhes da oferta
Randstad is looking for a Costumer Success Manager for a renowned companyCompetências:
- 3+ years work experience in an equivalent capacity;- Excellent written (via email and phone) communications skills;
- A true passion for customers and customer success;
- Experience with SaaS-based applications and services;
- Experience working with Salesforce.com / GainSight a plus;
- Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented;
- Bachelor's Degree or equivalent experience;
- Strong customer service, management, listening, and presentation skills;
- Ability to juggle multiple and very different tasks;
- Fluency in any of the following languages would be a plus French/German/ Dutch;
Principais responsabilidades
- Ensure that the quality and frequency of touchpoints are consistent with the Project customer journey;- Track accounts to identify churn risk and take action to eliminate that risk;
- Build value-based relationships with customers;
- Work closely with Product and Engineering to identify and track feature requests/bugs;
- Function as the voice of the customer and provide internal feedback on how Project can better serve our customers;
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs—you geek out about new features on a regular basis;
- Generate enthusiasm and participation in feature beta programs and customer events;
- Help identify and work with account teams on cross-sell and up-sell opportunities;
- Track onboarding progress and follow up as necessary for assigned accounts;
- Ability to travel up to 25%;
Oferta
- Start in january- Office Hours - 9 am to 6pm (monday to friday);
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | oeiras | ||||||
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego temporario | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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