Technical Project Analyst

Lisboa Outros

Detalhes da oferta

Location - Lisbon (remote due to Covid)


The role

The role will focus on new and existing GVSS (Global Virtual Sales Specialist) users using IT directed processes for laptop imaging, contact center telephony and application/system access and set-up. The role will also act as the liaison between IT support teams and the end User to assist with the responsibility to driving issues to resolution.



Key Competencies

• Proficient in SFDC, VPN and Authentication technologies, Desktop hardware technologies (Windows and MAC) networking technologies used to support Work from Home conditions
• Proficient with Cisco UCS and UCCE contact center telephony capabilities in a sales contact center environment
• Proficient in the usage of MS Office and associated desktop applications
• Knowledge and experience with supporting users on a global basis and the ability to do it remotely
• Excellent communication and interpersonal skills and the ability to work with end-user sellers and senior management leaders
• Ability to collaborate with Cisco IT engineers and developers to solve complex problems and issues



Competencies:

• Understands the Cisco selling process used within the context of a sales contact center
• Ability to simply and effectively communicate complex technical concepts to users and leadership using written and verbal methods
• Strong problem-solving instincts and abilities
• Attentive to details
• Ability to work and communicate with outsourced vendor to drive issues to resolution
• Hardware order and provisioning tracking based on Ops new user request
• H/W (Windows or MAC imaging)
• Application enablement (All associated tools and apps used within GVSS) Submits associated cases
• Initial training exposure to application usage (How to access SFDC, Outreach, Bucher & Suter access, etc…) if good, hands off to the sales training team
• Ensures telephony enablement for new users
• Enables and supports UCCE access/usage
• Enables and supports CUCM access/usage
• Enables and supports Webex Teams access/usage Webex Teams
• Microsoft Office Outlook / Office365 Enablement Requests
• Outreach application enablement
• AnyConnect VPN & DUO troubleshooting
• Tech stack application requests from stakeholders
• Adding/Removing new agents to chat queues
• Adding/Removing new agents to call queue

Applying by sending your CV to ines.lourenco@ausy.pt
DistritoLisboa
Habilitações mínimas Curso Superior
Experiência mínima 3-5 anos
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Outros
Tipo de oferta Emprego
Contactos Ana Inês


ines.lourencoausy.pt