BPM Manager - Porto

Descrição: 

We are currently hiring a BPM Manager for a multinational company in the Energy Sector.

O que terás de fazer

- Translate business requirements into designs that leverage the best practices embedded with RPA & BPM applications. Lead the configuration, testing and deployment within these solutions;

- Provide responses to functional queries and matter expertise in E2E processes;

- Lead different phases of the project delivery life cycle - business requirements gathering, process design, solution design, solution configuration & build, testing, training, go-live, deployment and post go-live stabilization, providing inputs for long term solution sustainability and value realization;

- Provide guidance to the technical team to support the technical build of the system enhancements and bug fixes;

- Understand data needs and sources and guide the data integration aspects of the project;

- Manages aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or performance targets;

- Analyses market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities;

- Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes;

- Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration via demand management process (change control board).

O que precisas de garantir

- University degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience;

- Professional background as BPM in Operation departments (contact center, billing) is mandatory;

- Utilities sector experience is highly desirable;

- Practical knowledge of RPA;

- At least 3-year experience in IT processes;

- Experience in data management preferred;

- Minimum 1-2 year of experience in project management;

- Proficient spoken and written command of English.

O que terás de fazer

- Translate business requirements into designs that leverage the best practices embedded with RPA & BPM applications. Lead the configuration, testing and deployment within these solutions;

- Provide responses to functional queries and matter expertise in E2E processes;

- Lead different phases of the project delivery life cycle - business requirements gathering, process design, solution design, solution configuration & build, testing, training, go-live, deployment and post go-live stabilization, providing inputs for long term solution sustainability and value realization;

- Provide guidance to the technical team to support the technical build of the system enhancements and bug fixes;

- Understand data needs and sources and guide the data integration aspects of the project;

- Manages aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or performance targets;

- Analyses market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities;

- Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes;

- Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration via demand management process (change control board).

O que precisas de garantir

- University degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience;

- Professional background as BPM in Operation departments (contact center, billing) is mandatory;

- Utilities sector experience is highly desirable;

- Practical knowledge of RPA;

- At least 3-year experience in IT processes;

- Experience in data management preferred;

- Minimum 1-2 year of experience in project management;

- Proficient spoken and written command of English.