Detalhes da oferta
Randstad Professionals is specialized in the recruitment of middle and senior management profiles.Our client is a e-commerce company that is looking for a Team Leader Customer Support (m/f) for porto.
competências
- 5 years leading teams as a customer service manager, Team Leader or as specialist internal sales
- Experience in contact center (mandatory)
- Previous working experience in e-commerce, digital or telecom companies
- Demonstrated strong interpersonal and people management experience
- Self-motivated and able to work to targets in a busy environment; prioritising busy workload and managing time
- English proficiency
- Proficient in all aspects of the MS Office applications
responsabilidades
- Manage, set sales targets and motivate the internal customer care team
- Define procedures and policies for the interaction with customers
- Establish processes with the other departments
- Research and implement new tools to increase the department productivity
- Define requirements for continuous improvement with the internal IT team
- Handle some of the most complicated cases with customers
benefícios
Opportunity to work in a fast-growing company
Salary compatible with the position and performance
Salary compatible with the position and performance
| Distrito | Porto | ||||||
|---|---|---|---|---|---|---|---|
| Local | PORTO | ||||||
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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