Homeworking Customer Service - Porto

Detalhes da oferta

competências

• Fluent in English;
• Experience in customer facing environments;
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution;
• Responsible, adaptable, and resourceful, as well as have the ability and a strong motivation to work from home;
• Commitment to a high level of accuracy and excellent attention to detail.
• Ability to work on own initiative and under pressure in order to achieve deadlines.
• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
• Proficient in the use of Office package
• You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organization skills, independence and self-reliance are essential.
• You will also need a dedicated home office space which is separate, quiet and free from background noise
• An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
• A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 3 Mbit/s
• Comfortable and ergonomically sound furniture

responsabilidades

• To respond to all client queries within given timescales, efficiently, effectively and accurately;
• To develop and maintain a full knowledge of client processes and services;
• To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology;
• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time;
• Responsible for maintaining and updating all administration.

benefícios