Homeworking Customer Service - Porto

Porto Full-time

Detalhes da oferta

Randstad is a worldwide company specialized in human resources and flexible work solutions. We focus on the people and aim to maximize their talents: your talents. For each unique individual, we provide a unique challenge and opportunity.

We're looking for curious people, interested in technology and motivated to join a new homeworking project in Portugal!

The main purpose of this role is to provide professional and efficient support to their customers in line with contractual agreements.


  • Fluent in English;
  • Experience in customer facing environments;
  • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution;
  • Responsible, adaptable, and resourceful, as well as have the ability and a strong motivation to work from home;
  • Commitment to a high level of accuracy and excellent attention to detail.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.
  • Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
  • Proficient in the use of Office package
  • You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organization skills, independence and self-reliance are essential.
  • You will also need a dedicated home office space which is separate, quiet and free from background noise
  • An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
  • A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 3 Mbit/s
  • Comfortable and ergonomically sound furniture


  • To respond to all client queries within given timescales, efficiently, effectively and accurately;
  • To develop and maintain a full knowledge of client processes and services;
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
  • Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology;
  • Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time;
  • Responsible for maintaining and updating all administration.


And the conditions?

base salary+monthly bonuses+monthly meal allowance

You can choose Part-time or Full-time

Does the role appeal to you? Are you the talent we are looking for? Let us reach you! Submit your application, and the journey will begin...

Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244