Customer Support for e-Commerce - Porto

Porto Full-time

Detalhes da oferta

Are you interested in the fashion industry? We are currently looking for someone who is great at communicating and understanding clients’ needs to be part of a e-Commerce customer service for an American multinational apparel and footwear company.

In this role you’ll be the first person to be in touch with italian customers and, as such, be a part of the brand engagement process and give a positive image of the brands you’ll be representing.

Feeling up to the challenge?

responsabilidades chave

  • We are counting on your motivation and enthusiasm to give a 5-star rating experience and make each interaction with the french customers unique.
  • As someone who is able to grasp new concepts and ideas quickly, in no time you’ll be able to navigate the system efficiently and find the information you need to provide a timely answer to customers’ requests.


  • Fluency in both Italian and English, spoken and written;
  • Preferably previous working experience in a call center;
  • High school diploma or a higher education degree;
  • You are able to do your work in different e-Commerce platforms in the fashion industry. If you are a frequent social media user and you love using apps then you certainly have the dexterity we are looking for;
  • You are passionate about fashion;
  • Fiber optic internet connection (mandatory), since you'll be working from home initially.

principais benefícios

What’s in it for you?

- Modern facilities and a youthful and multicultural atmosphere;
- Workplace with a lot of public transport alternatives nearby (located in Matosinhos, Oporto);
- Initial and continuous training. We believe in career progression inside the company and giving equal opportunities to everyone;
- Base salary of 950€ gross monthly and 6€ net of meal allowance in card.
- A Monday to Friday’s job with rotational shifts between 8am and 8pm.

Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244