Customer Service Representative (French/English) Porto (m/f)

Porto Full-time

Detalhes da oferta

Kelly Services is a multinational company, based in Portugal since 2008. As Human Resources specialists, we work every day to give the best solutions to our partners and to our candidates. Our focus benefits our customers, wherever they operate around the globe - in a growing number of specialized fields.

Our client is looking to grow the Customer Experience Team to supporting their customers in French.
Do you mix well and love customer care? Are you an enthusiastic, energetic self-starter that is keen to learn with a passion for Customer Experience? Then this is the role for you! As a Customer Experience Representative, you will be the first point of contact for all our customer segments.

These are your responsibilities:

  • Finding individual solutions for our customers' difficulties with the App, payment issues, lost items, receipts;
  • Moderation under challenging situations (especially between passenger and driver);
  • Support in all matters of customer satisfaction;
  • Written correspondence in French


Qualifications:

  • Practical work experience in the area of Customer Service
  • Excellent written communication skills
  • Good time management and organizational skills
  • Technical understanding and fast learning capacities
  • Self-motivated and strong desire for new challenges within a fast-growing company
  • Native or at least fluent in French and fluent in English

We're looking forward to analyzing your cv and meeting you!

DistritoPorto
LocalPorto
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA
1250-133 Lisboa
213716180