Detalhes da oferta
Randstad Professionals is specialized in the recruitment of middle and senior positions.Our client is Vision-Box, that develops state-of-the-art user-centric citizen touchpoints, custom front-end applications, and collaborative orchestration software, towards a premium experience and service level.
The company has more than 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments.
responsabilidades chave
- A mixture of routine system maintenance to ensure our products are working flawlessly by applying software and hardware fixes and updates;
- Identify faults both remotely and on-site;
- Respond to incidents and performing break/fix activities when errors and faults occur;
- Liaise with customers on-site and remotely and proactively communicating with the Service Manager, escalating issues and identifying areas where service can be improved;
- Provide on-site early life support and training users on the system;
- Analysis of system performance in relation to business benefits;
- Document cases, recommendations, and resolutions clearly in the ticketing system;
- Collaborate with Technical Support Experts and Software Development to resolve technical issues.
competências
- Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
- Knowledge of software troubleshooting;
- Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.);
- Fluent in English;
- Self-motivated and proactive individual with a willingness to travel and a problem-solving attitude.
principais benefícios
opportunity to work in a challenging environment with dynamic teams and innovative projects.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | Lisboa | ||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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