Technical Support Engineer - Lisboa

Descrição: 

O que terás de fazer

- Technical & Product support;

-Product Quality;

- Product Testing;

-Development and implementation of new Service programs and projects;

- Regular Training & Workshops with Service Centers & Contact Center;

- Analyse and verify mandatory tools to service centers;

- KPI Analysis and create action plans;

- Technical improvement plans follow up;

- Detect and propose continuous improvement opportunities;

- Establish operational processes based in local/HQ guidelines and requirements;

- Authorize Service Center audit coordination;

- Benchmarking & Reporting;

- VOC Analysis;

- Win/Win projects;

- Analyse repair quantity vs sales quantity and report;

- Field tests - software and hardware;

- Warehouse inspections & Reworks Management;

- Engineer and Agent certification;

- IoT PIC.

O que precisas de garantir

- Management and administrative skills;

- Good Written and Verbal Communication, PT, EN;

- IT tools usage experience;

- Good relationship;

- Training capabilities;

- Organized and capable to handle multiple tasks and projects;

- Results oriented;

- Process improvement and innovation mindset;

- Analytical skills;

O que te proporcionamos

O que terás de fazer

- Technical & Product support;

-Product Quality;

- Product Testing;

-Development and implementation of new Service programs and projects;

- Regular Training & Workshops with Service Centers & Contact Center;

- Analyse and verify mandatory tools to service centers;

- KPI Analysis and create action plans;

- Technical improvement plans follow up;

- Detect and propose continuous improvement opportunities;

- Establish operational processes based in local/HQ guidelines and requirements;

- Authorize Service Center audit coordination;

- Benchmarking & Reporting;

- VOC Analysis;

- Win/Win projects;

- Analyse repair quantity vs sales quantity and report;

- Field tests - software and hardware;

- Warehouse inspections & Reworks Management;

- Engineer and Agent certification;

- IoT PIC.

O que precisas de garantir

- Management and administrative skills;

- Good Written and Verbal Communication, PT, EN;

- IT tools usage experience;

- Good relationship;

- Training capabilities;

- Organized and capable to handle multiple tasks and projects;

- Results oriented;

- Process improvement and innovation mindset;

- Analytical skills;

O que te proporcionamos