Detalhes da oferta
If you have an interest in technology and the latest internet trends and if you are naturally curious, then we have the right opportunity to you.Our client is an award-winning app that lets you access and share business and personal passwords anytime, anywhere. Their solution works across every major operating system and browser. Besides that, their team is united by a passion for improving the digital experience and the belief that with the right tools, they can help everyone simplify their online lives.So, to help them grow their support team in Lisbon, we're recruiting Technical Support Agent (m/f) with English.
About the Role
As a Technical Support Agent, you will responsible to deliver first-class support in a simple, effective, and timely manner to our client growing community. Your day-to-day will be focused on handling queries from customers through a wide range of channels including email, chat, social media, and occasional screen share sessions.
Besides helping users resolving their questions and concerns, you will also help assist users and internal customers with their product-related concerns and play a role in sharing customer feedback across the organization.
What do you need to have?
- Proficiency in English (mandatory);
- At least one year of experience in Tecnhical Support/Customer Support, dealing with troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions (mandatory);
- Experience going on video calls and doing screen shares with customers to solve complex business/technical issues;
- You are comfortable using support platforms such as Zendesk);
- Experience working with tech teams like developers/engineers and QA.
What else do you need to know?
- Full-time 8h/day between Monday to Sunday, including weekends and bank holidays
- Rotative shifts currently comprised within 9am and 1am;
- Great culture and multicultural work environment.
If you meet all these requirements, have strong language skills and like helping others, please send us your detailed cv and join us in this amazing and new project.
We're looking forward to meeting you!
| Distrito | Lisboa | ||
|---|---|---|---|
| Local | Lisboa | ||
| Sector de actividade | Comércio, Vendas e Serviços | ||
| Tipo de contrato | Full-time | ||
| Tipo de oferta | Emprego | ||
| Contactos |
Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA 1250-133 Lisboa
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