Detalhes da oferta
Empregador
Financial institution with headquarters in Lisbon (City Center)Descrição
Assist in the formulation of targets for individuals and teams;Hire and onboard new employees;Answer questions from staff and provide guidance and feedback;Measure performance with key metrics such as call abandonment, calls waiting, etc;Ensure adherence to policies for attendance, establish procedures, etc;Keep management informed on issues and problems;Perfil desejado
Proven experience as a call center Leadership position in an outbound sales environment;Working knowledge of telephone equipment and relevant computer programs;Knowledge of performance evaluating procedures;Outstanding communication and negotiation abilities;A results-oriented approach;Excellent organisational and leadership skills;Ability to work under pressure;Oferecemos
Performance Bonus;A good opportunity for your professional development;Resumo
Setor
Customer Service
Customer Service
Subsetor
Gestor de Call Center
Gestor de Call Center
Indústria
Financial Services
Financial Services
Localização
Lisboa
Lisboa
Tipo de contrato
Indefinido
Indefinido
Nome do Consultor
Sofia Fernandes
Sofia Fernandes
Referência da Oferta
JN-082022-5705004
JN-082022-5705004
Tipo de trabalho
Trabalho Remoto / Híbrido
Trabalho Remoto / Híbrido
Distrito | Lisboa |
---|---|
Local | Lisboa |
Sector de actividade | Administração e Serviços de Escritório |
Tipo de contrato | Full-time |
Tipo de oferta | Emprego |
Contactos |
MichaelPage
Avenida da Liberdade, nº180-A, 3º andar 1250-146 Lisboa |