Support Engineer (m/f) - Lisboa

Detalhes da oferta

competências

• Profile:
• Higher Education Degree preferential;
• Advanced level of English (minimum C1).
• 2 year experience as a Technical Support Engineer for RPA solutions;
• Hands-on experience with RPA Platforms;
• Good understanding of RPA platforms and other tech products;
• Ability to diagnose and troubleshoot basic technical issues;
• Experience with ITIL;
• Excellent problem-solving;
• Excellent communication skills;
• Ability to provide step-by-step technical help, both written and verbal;
• Customer Oriented;
• Team building / Team Work.

responsabilidades

• RPA Support Engineer has the responsibility to provide enterprise-level assistance to our customers (internal and external). Technical Support Engineer will diagnose and troubleshoot software problems. Technical Support Engineer responsibilities include resolving network issues, configuring bots and using remote desktop connections to provide immediate support. Technical Support Engineer will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
• Responsibility:
• •Research and identify solutions to software and hardware issues;
• •Diagnose and troubleshoot technical issues with the BOTs;
• •Ask customers targeted questions to quickly understand the root of the problem;
• •Properly escalate unresolved issues to appropriate internal teams (e.g. bot developers);
• •Provide prompt and accurate feedback to customers;
• •Refer to internal database or external resources to provide accurate tech solutions;
• •Ensure all issues are properly logged;
• •Prioritize and manage several open issues at one time;
• •Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

benefícios