Retail Back-office Specialist (m/f) Russian & English

Lisboa Full-time

Detalhes da oferta

Are you passionate about online business and have experience in Customer Care Assistant? Then we have the right job for you!

Kelly Services is recruiting a Retail Back-office Specialist fluent in Russian & English (m/f) for an American multinational technology company. This position would be suitable for those interested in new technologies and online shops.

Main responsibilities:
The Retail Back-office Specialist (m/f) has a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting superiors to any slowdowns in delivering customer service and improving the overall customer service experience. The role may also include processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, hold for pickup or return to sender.

- Oral and written communication skills in the following language - Russian and English (mandatory)
- Excellent communiation skills;
- Proactivity and dynamism;
- Very good technical knowledge (eliminatory);
- Strong customer and results orientation.

Schedules: Monday to Sunday - rotative shifts between 7 am - 10 pm (8h/d) with two rotative days off per week.

We Offer:
- Employment contract with Kelly Services;
- RBM + Meal Allowance + Proportional + Performance bonus;
- Challenging, responsible, and varied tasks.
- Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions.

If you feel that you'll match with this job, please send us your updated cv.
Let us help you find what's next. Take your talent to the top!

Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA
1250-133 Lisboa