Merchant and Technical Partners Support Agents (m/f) - French

Detalhes da oferta

Kelly Services is a Human Resources Management company that offers job opportunities in various sectors, from North to South of the country. Annually, the company employs an average of 480,000 people worldwide. Since 2015 Kelly Services has been distinguished as one of the 100 best companies to work for in Portugal.

Our client is an international payment services provider that helps businesses exceed the needs of their international customers. They help merchants, acquirers and shoppers navigate the complex world of international payments.
At this moment they are expanding their business in Portugal, and they are looking for Merchant and Technical Partners Support Agents (m/f).
Role Overview
As a Merchant and Technical Partners Support Agent, you will be responsible for delivering high-quality technical & administrative support to Merchants and Technical Partners, mainly by phone and email.
The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in the products and services.
You will work as 1st line Support, along with other regions of the world to ensure all merchants receive a quality experience in DCC, Tax Free and Payment operation, 24/7. The successful candidate will be based in Lisbon and will play a crucial role in the Support Organizations within our client's Operations.

Who you are?
You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role;
You have strong skills in MS Office (especially MS Excel/Outlook);
You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement;
Experience in the Card Payment industry will be a strong asset.
You are fluent in English and native in German;
Ability to adapt to an ever-changing market place.

What do we offer and why should you join our client's team?
Competitive salary package;
24/7 schedules, but with the possibility of flexibility;
Possibility to work 100% remotely;
The possibility to work in an environment with intellectual challenges.
Inspired and interested in the job? Apply!