Italian Cash Collector - Lisboa

Detalhes da oferta

competências

• Good level of English - (B2 at least);
• Good level of Italian - (fluent or native);
• Preferential master's degree in Accounting/ Finance/ Economics, but not mandatory;
• Customer Satisfaction behaviour;
• Previous Customer Service and/or order to cash experience will be a plus;
• Good analysis skills and problem solving mindset;
• Will to work in a multicultural environment.

responsabilidades

• Customer/account queries to support that sales ledger balances are clean on customer account;
• Learn and deploy collection techniques for due and overdue balances on customer account, maximising On Time Payment for all Customers;
• Notify Senior Collections Specialist of debt risks to ensuring mitigating actions are taken;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Focus on Customer Service, ensuring good communication levels to identify and support resolving problems on customers accounts, which could ultimately impact Sales and Working Capital of the business;
• Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• Analyze and check KPIs on quality of services provided and present;
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

benefícios