Detalhes da oferta
Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader indefense and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and
experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus’ global success and play a vital role in Airbus’ transformation journey in
standardization, harmonization, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working/ processes will be a relic of the past within the AGBS. To drive such culture change we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit
of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.
Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’
responsabilidades chave
The Business Support activity deployed in Airbus is to give support to end users (Managers, employees, HRBPs) when they have questions or issues on process or toolsrelated to learning and , competence management is via a Level 1, 2 and 3 Business Support.
Level 2 resolves questions/issues that Level 1 routes to Level 2 in the event they don’t have the knowledge to properly answer.
? Provide timely and qualitative answers to questions/issues raised by the end users on the topics mentioned above, that were escalated by the Level 1 support.
? Contribute to end user satisfaction through timely individual issue/ticket resolution.
? Support improvement, quality and compliance for Learningand Competence Management by providing issue tracking solutions, identifying the most common difficulties raised by the end user and support for structured root cause analysis.
? Remain up to date with changes to tools & processes.
? Liaise with the corresponding subject matter expert in case issues/tickets need to be escalated to Level 3 (seeking an answer and alerting on recurring questions on
the same issue)
? Ensure compliance with Airbus policies and processes.
? Attend weekly reviews of business support activity and track key performance indicators.
? Follow up on internal modifications and update existing documentation.
competências
Background in Human resourcesAbility to manage Operational tasks effectively
Investigative mindset / problem solving / curious / Continuous improvement mindset
Min 2 years experience in business support
Customer oriented
Ability to test & troubleshoot in IT tools (Learning)
Project management notions - desirable
Familiar with ticketing tools (e.g ServiceNow, ticketing tool for agents)
MyPulse / CSOD / SAP would be a plus
Nice to have Learningknowledge
High level of English required to be able to communicate with users and to interact with the tools - Nice to have - French, Spanish, German
principais benefícios
? The chance to work in a multicultural environment.? The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
? A hybrid working model, allowing you to combine onsite and offsite work.
? A modern office at Parque das Nacoes, well connected to public transportation.
? A motivated and fun crew to grow and build and shape the GBS together.
? An intense and exciting onboarding experience.
? Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate
innovative thinking
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | LISBOA | ||||||
| Sector de actividade | Recursos Humanos | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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