German Technical and Customer Support for a well-established car line

Lisboa Full-time

Detalhes da oferta

We are looking for talented people able to provide friendly, efficient and customer-oriented service to our client. As a gesture of good will all candidates who are available to start the 1st of March will receive a one-time joining bonus of €250.

As a German Speaking Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. We invite you to become a team member of a leader in high-value global business services that partner, with its clients, to deliver end-to-end customer engagement services, technology innovations, analytics, process optimisation and business improvements.

Porsche is a German luxury and sports car manufacturer, based in Stuttgart and founded in 1931. The company is best known for its powerful, precise-handling sports cars, most famously the iconic 911.

The client offers you:
- Competitive wage of €20,300gross/year (more than 25% compare to the average Portuguese salary).
- One-time bonus after 4 weeks of employment of €250
- Initial training is fully paid for by the company
- 40 hours/week (between 6 am – 20 pm, Monday to Sunday)
- Private healthcare insurance after 6 months of employment
- Continuous training and development

Job description:
- Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers - and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
- Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
- Outbound support (e.g. related Smart Mobility or e-Performance Services)
- Case monitoring (Monitoring, handling and – if necessary – escalation of open cases)
- Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs) 

We are looking for:
- Native or Proficient German (C2)
- Fluency in English (B2)
- High IT skills
- Knowledgeable in Windows-based and Microsoft Office Applications
- Secure handling of IT systems
- Excellent listening and written/oral communication skills in supported languages
- High passion for automotive topics and digital technologies
- Make empowerment business decisions with little guidance
- Demonstrate out of the box thinking in order to resolve customer concerns
- Proficient documentation and note-taking; must be able to clearly document information
- Maintain a clear understanding of policy and procedures and warranty coverage 
 
Due to ongoing pandemic, you might start the project remotely and in the future move to the office.
MGI Recruitment is an equal opportunity employer. MGI considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
DistritoLisboa
Habilitações mínimas Escolaridade obrigatória
Experiência mínima 0-1 anos
Sector de actividade Outros
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos MGI Recruitment
166-167 Ivy Exchange Granby Place Dublin 1 Ireland
D01-D01 Dublin
Ireland
Iraia Sanchez
isanchezmgirecruitment.com
0034671496163