French Customer Support Advisor Veterinary (M/F)

Lisboa Full-time

Detalhes da oferta

Adecco Human Resources is currently searching and hiring, through it's Shared Service Center Recruitment team, French and English Speaking candidates for a role of Consumer Engagement Advisor Veterinary - Remote

Funções

Responsibilities
• Respond to customer queries phone and written channels in a timely and accurate way;
• Identify customer needs and help customers use specific features;
• Report product malfunctions;
• Encoding internal databases with information about consumers' requests;
• Share feature requests and effective workarounds with relevant stakeholders;
• Inform customers about new features, functionalities and campaigns;
• Follow up with customers to ensure their issues are resolved;
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents;
• Treat serious and sensitive consumer contacts following the specific guidelines;
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer.

Requisitos

Requirements
• Advanced Knowledge on English and French;
• Experience in Veterinary;
• Experience as a Customer Support Specialist or similar CS role;
• Customer management orientation;
• Understanding of how CRM systems work;
• Excellent communication and problem-solving skills;
• Multi-tasking abilities;
• Attention to details.

Oferta

We offer
• Opportunity to work in a reference company in its sector;
• Salary conditions compatible with professional experience;
• Dynamic and versatile work environment;
• Work contract with our client;
• Initial and continuous training;
• Remote position.
DistritoLisboa
LocalOeiras
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações
1990-095 Lisboa
Portugal
Departamento de Serviço e Qualidade
211156700
211156849
www.adecco.pt