Detalhes da oferta
Adecco HR through it's shared service center team is currently looking for a Costumer Support Agent (M/F), for one of its clients in the Sports and Betting Sector:Funções
Clarifies any doubts/issues related with company’s service and products (sports betting and casino products)and clients accounts, through support channels;
• Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);
• Approaches site visitors proactively, demonstrating readiness to clarify any questions about their visit;
• Identifies suspicious behaviors on customers activities;
• Supports on identification of site issues and reports them to the technical team;
• Identifies improvement opportunities in company’s service and products;
• Collects and conveys customer feedback and suggestions.
• The Middle Junior Agent coaches and mentors the new/junior agents;
• The Floor Walker Agent (Senior Agent) coaches and mentors the new/junior agents, is responsible/specialist in
specific tasks, and assumes the role of team leader when there is none. He is the one who will help other
colleagues in real time during a shift not covered by Team Leader or manager.
Requisitos
Requirements:• Previous work experience in Customer Support activities
• Strong knowledge of Sports (Football, Tennis, Basketball…)
• MS Office proficiency
• Team Player
• English proficiency (Level B1)
• Strong knowledge of iGaming
Oferta
We offer:• Direct Contrat with the Client + Competitve offer + Benefits;
• Opportunity to work for a growing company with an amazing culture;
• Schedule (Rotative shifts between Monday to Sunday from 15H00-00h00)
| Distrito | Lisboa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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