Detalhes da oferta
Descrição:
We are recruiting for a leading maritime and logistics company.
O que terás de fazer
Give guidelines and support Booking teams in GBS on all topics (process, dispute, customer profiles, etc.) if applicable;
Coordinate internally and/or respond to customer queries related to shipment;
Monitor shipment according to customer status and track and trace upon delivery;
Participate to the promotion of relevant products or services when talking to customers;
Contact customers and manage/ coordinate system modifications when needed;
Booking amendments requested by customers, HO or internal departments.
COD managements;
Carrier haulage coordination;
Disputes management;
Manual creation of release orders when needed.
O que precisas de garantir
Customer knowledge;
Knowledge of the legal and/ or regulatory frame;
Knowledge of commercial policy and offers;
Customer service/ user support;
Hygiene, safety and environment rules;
Booking;
Commercial relation;
Customer invoicing;
English;
Software / IT Applications.
Responsabilidades
O que terás de fazer
Give guidelines and support Booking teams in GBS on all topics (process, dispute, customer profiles, etc.) if applicable;
Coordinate internally and/or respond to customer queries related to shipment;
Monitor shipment according to customer status and track and trace upon delivery;
Participate to the promotion of relevant products or services when talking to customers;
Contact customers and manage/ coordinate system modifications when needed;
Booking amendments requested by customers, HO or internal departments.
COD managements;
Carrier haulage coordination;
Disputes management;
Manual creation of release orders when needed.
Requisitos
O que precisas de garantir
Customer knowledge;
Knowledge of the legal and/ or regulatory frame;
Knowledge of commercial policy and offers;
Customer service/ user support;
Hygiene, safety and environment rules;
Booking;
Commercial relation;
Customer invoicing;
English;
Software / IT Applications.
| Distrito | Lisboa | ||
|---|---|---|---|
| Local | Lisboa | ||
| Sector de actividade | Comércio, Vendas e Serviços | ||
| Tipo de contrato | Full-time | ||
| Tipo de oferta | Emprego | ||
| Contactos |
Multipessoal
Edificio Central Office, Av. D. João II, nº 45 - 5º (Receção) 1990-084 Lisboa
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