Claims Management Specialist - Lisboa

Detalhes da oferta

competências

• what you need to apply:
• - Good level of English - (intermediate);
• - Preferential master degree in Accounting/ Finance/Economics, but not mandatory;
• - Customer Satisfaction behaviour;
• - Previous experience in Claims and Deductions is an advantage;
• - Team spirit and available to work in an open space environment;
• - Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
• - Able to propose and implement improvements in procedures;
• - Strong problem solving and analytical skills;
• - Will to work in a multicultural environment.

responsabilidades

• You'll be challenged to do your best in the following functions:
• - Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
• - Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• - Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• - Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

benefícios