Cash Collections Specialist (m/f) Spanish Speaker

Lisboa Full-time

Detalhes da oferta

Adecco Permanent Placement is dedicated to the recruitment and selection of professionals for direct contract with its clients. We work with companies from diverse sectors and look for candidates for all types of functions and levels of qualification. Through the Finance & Office specialization, we selects for direct integration into a leading company in its market sector: Cash Collections Specialist (m/f) Spanish Speaker.

Main Purpose of Job:
To ensure that debts on company managed accounts are collected in compliance with Market Terms and Conditions. To ensure collection of invalid claims, through direct customer contact and business knowledge. To escalate all issues though appropriate channels and ensure the use of correct Global tools to execute tasks. Problem solving and project work (management and driver) is a key part of this role. Ensure the accuracy and timeliness of services delivered to Markets served is in accordance with Service Level Agreements, adhering to Global Standard Practices.

Learn and work on execution of objectives and order to cash plans in line with company strategy;
Customer/account queries to support that sales ledger balances are clean on customer account;
Learn and deploy collection techniques for due and overdue balances on customer account, maximizing On Time Payment for all Customers;
Notify Senior Collections Specialist of debt risks to ensuring mitigating actions are taken;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and support resolving problems on customer’s accounts, which could ultimately impact Sales and Working Capital of the business.
Perform periodic activity relevant review's with Senior Collections specialist;
Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of O2C processes;
Support company process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.;
Ensure compliance with company standards in all executed activities.

Profile Requirements:
Master degree in Accounting, Finance, or similar;
Fluent in Spanish language;
English (pre-intermediate level);
1-5 years of experience in Cash Collections;
Prior working in SSC environment an advantage;
Analytical skills;
Customer Satisfaction behavior.

Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
Location: Lisbon.

To apply, please submit your resume in English to the following email:
Habilitações mínimas Curso Superior
Experiência mínima 1-3 anos
Características pessoais Verbal Communication; Dynamic; Customer Satisfaction behavior.
Idiomas English, Spanish
Conhecimentos de informática MS Office, SAP is a plus
Sector de actividade Outros
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote B, 9.º Piso, Parque das Nações
1990-095 Lisboa