Cash Collections - Finnish | Danish - Lisboa

Detalhes da oferta

competências

• what you need to apply:
• - Good level of English - (advanced);
• - Good level of Finnish OR Danish (advanced);
• - Customer Satisfaction behaviour;
• - Previous experience in sales will be a plus;
• - Team spirit and available to work in an open space environment;
• - Good analysis skills and problem solving mind-set;
• - Ability to manage priorities;
• - Will to work in a multicultural environment.

responsabilidades

• You'll be challenged to do your best in the following functions:
• - Customer/account queries to support that sales ledger balances are clean on customer account;
• - Learn and deploy collection techniques for due and overdue balances on customer account, maximising On Time Payment for all Customers;
• - Notify Senior Collections Specialist of debt risks to ensuring mitigating actions are taken;
• - Respond to incoming collection concerns from the customer and internal stakeholders;
• - Focus on Customer Service, ensuring good communication levels to identify and support resolving problems on customers accounts, which could ultimately impact Sales and Working Capital of the business;
• - Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• - Analyze and check KPIs on quality of services provided and present;
• - Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

benefícios