Detalhes da oferta
Our client is a global medical products and technologies company, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices.competências
- French, Portuguese and English speaker (at least B2);
- Finance or Management academic background;
- Working knowledge of SAP (desirable);
- Working knowledge of collections processes will be considered an advantage;
- Previous experience of working in customer services is an advantage.
responsabilidades
To reduce receivable open balances and maintain a high level of customer service. The incumbent shall utilize direct communication with customers via phone, email or the collections tool to resolve disputes and obtain payment commitments.- To contact and collect from external customers all aged receivables via call, email or the collections tool;
- To issue reminders in accordance with ConvaTec policies and procedures;
- To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations;
- To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA’s;
- To investigate and address customer claims via disputes;
- To respond to general queries from customers regarding payments;
- To research and verify receipt of payments and investigate residuals (short pay or over pay);
- To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers;
- To identify and process refund requests;
- To identify and process write-off requests;
- To negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA;
- To prepare trackers and assist with starting legal procedures;
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation;
- To participate in review calls as needed.
benefícios
- Salary and benefits will be informed in the interview phase.| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | Lisboa | ||||||
| Sector de actividade | Contabilidade / Finanças | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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