Detalhes da oferta
Our client is a global medical products and technologies company, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices.competências
- Czech, Portuguese and English speaker (at least B2);
- Finance or Management academic background is a plus;
- Working knowledge of SAP (desirable);
- Working knowledge of collections processes will be considered an advantage;
- Previous experience of working in customer services is an advantage.
responsabilidades
This position will cater for Exports.The successful candidate will need to have business level language skills in Czech, Portuguese and English.
To reduce receivable open balances and maintain a high level of customer service. The incumbent shall utilize direct communication with customers via phone, email or the collections tool to resolve disputes and obtain payment commitments.
- To contact and collect from external customers all aged receivables via call, email or the collections tool.
- To issue reminders in accordance with the company policies and procedures.
- To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.
- To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA’s.
- To investigate and address customer claims via disputes
- To respond to general queries from customers regarding payments.
- To research and verify receipt of payments and investigate residuals (short pay or over pay)
- To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers.
- To identify and process refund requests.
- To identify and process write-off requests.
- To negotiate and implement payment arrangement plans for delinquent customers
- To prepare trackers and assist with starting legal procedures
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.
- To participate in review calls as needed
benefícios
- Salary and benefits will be informed in the interview phase.| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | Lisboa | ||||||
| Sector de actividade | Contabilidade / Finanças | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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