Detalhes da oferta

Qualification and Experience

Experience of working in a Service Delivery environment

Proven experience of working in accordance with Service Level Agreements

Strong written communication in Spanish and  English
Technical and Specialist Knowledge

Ability to problem solve complex technical issues

Provide 2nd Line desktop support to users in a Win10 environment.

Configure and provide support for business use mobile devices.

Answering support queries via phone, email and in person.

Work with a service desk tool to ensure requests are logged, updated and closed to agreed SLA’s.

Resolve any problems/queries relating to the PC’s, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems.

Liaise with by 3rd line teams to provide support to server and network equipment.
Key Behavioural Competencies

Customer focussed

A confident and self-motivated team player

Excellent people skills

Ability to work collaboratively with others

Flexible can do attitude, with a positive customer focus

Able to work effectively to deadlines and prioritise efficiently.

Focused on quality and attention to detail

Ownership skills
 
DistritoLisboa
LocalSalemas, Lousa-Loures
Habilitações mínimas Outras habilitações
Experiência mínima 1-3 anos
Características pessoais • Customer focussed • A confident and self-motivated team player • Excellent people skills • Ability to work collaboratively with others • Flexible can do attitude, with a positive customer focus • Able to work effectively to deadlines and prioritise efficiently. • Focused on quality and attention to detail • Ownership skills
Idiomas Spanish and English
Conhecimentos de informática IT Formation
Sector de actividade Outros
Tipo de contrato Full-time
Duração 6 meses
Remuneração 1.400,00€
Tipo de oferta Emprego temporario
Contactos Avincis Aviation Technics Portugal
Heliporto de Salemas, Rua do Heliporto nº2
2670-769 Lousa-Loures
Portugal
Raquel Manso
raquel.mansoavincis.eu
+351 910965172